Routine Processes

New Patients Process

Reception Unit – Registration

Upon arrival, the patient is received at the reception.

  • Personal details (name, age, contact, next of kin) are collected.
  • A hospital number or patient file is created.
  • For returning patients, records are retrieved.
  • The patient is then directed to the next point.
Reception Room

Cash Point – Payment

The patient proceeds to the cash point for necessary payments.

  • Consultation and service fees are paid.
  • Receipts are issued as proof of payment.
  • Insurance or health plans may be verified if applicable.
  • The patient is directed to the next unit after payment.
cash point

A&E / Triage – Vital Signs Check

The patient undergoes initial assessment at the A&E or triage unit.

  • Vital signs such as temperature, blood pressure, and pulse are taken.
  • The patient’s condition is assessed for urgency.
  • Critical cases are prioritized for immediate attention.
  • The patient is then directed to the medical officer.
triage

Medical Officer – Consultation

The patient meets with the medical officer for proper evaluation.

  • Symptoms are discussed and medical history is reviewed.
  • A physical examination is conducted.
  • A preliminary diagnosis is made.
  • The next step of care is determined based on findings.
consultation

Laboratory Unit – Investigations

Patients are referred to the laboratory for necessary tests.

  • Samples such as blood, urine, or others are collected.
  • Tests are conducted based on the doctor’s request.
  • Results are processed and documented.
  • Findings are sent back to the doctor for review.
Lab Room

Pharmacy Unit – Medication Dispensing

Patients receive prescribed medications from the pharmacy.

  • Drugs are dispensed based on the doctor’s prescription.
  • Instructions on dosage and usage are provided.
  • Patients are educated on proper medication use.
  • Clarifications and questions are addressed by the pharmacist.
Pharmacy Room

Ward – Admission

Patients who require close monitoring are admitted into the ward.

  • Patients are assigned beds and admitted.
  • Nurses and doctors provide continuous care.
  • Vital signs and progress are regularly monitored.
  • Treatment plans are followed for recovery.
icu Room

Dialysis Unit – Specialized Care

Patients with kidney-related conditions are managed in the dialysis unit.

  • Dialysis treatment is carried out under supervision.
  • Patients are monitored during the procedure.
  • Specialized equipment is used for treatment.
  • Follow-up care is provided after each session.
Dialysis Room

Consultants – Specialist Care

Patients are referred to consultants for advanced medical attention.

  • Cases beyond general consultation are handled.
  • Specialists provide expert diagnosis and treatment.
  • Advanced procedures or interventions may be recommended.
  • Patients receive specialized and focused care.
consultant

Meet with our Transplant Coordinator

Our transplant coordinator guides patients through every stage of the transplant journey, providing clarity, support, and personalized assistance.

Frequently Asked Questions

To ensure the patient is medically fit for surgery.

To identify and treat any conditions that could complicate the transplant.

To assess compatibility between donor and recipient.

Typically several weeks to a few months, depending on how quickly tests are completed and results reviewed.

Delays may occur if additional investigations or treatments are required.

Yes.

Recipient: Full medical evaluation, infection screening, and organ function tests.

Donor: Compatibility testing, kidney function assessment, and overall health check.

Minor issues (e.g., dental infections) must be treated before proceeding.

Serious conditions (e.g., uncontrolled heart disease, active cancer) may delay or prevent transplantation.

Yes. It helps determine if the patient can handle the emotional, lifestyle, and medication demands after transplant.

A blood test that checks if the recipient’s immune system will react against the donor’s kidney.

A positive crossmatch means the transplant cannot proceed with that donor.

Counseling Unit

Our counseling unit provides emotional, psychological, and lifestyle support to help patients and families cope with health challenges.

Frequently Asked Questions

Counseling is beneficial for patients undergoing treatment, transplant candidates, and family members needing emotional support.

Yes, all sessions are completely confidential and handled with professionalism and care.

The frequency depends on your needs, and sessions are scheduled based on your comfort and treatment plan.